Refund and Returns Policy

Last Updated: July 2026

At That’s Nostalgic LLC, we stand behind every product we sell. If something isn’t right, we want to make it right. Please read the policy below so you know exactly what to expect.

Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we are unable to accept returns or issue refunds. To be eligible, items must be unused, in original condition, and in their original packaging.

Items That Cannot Be Returned

The following items are not eligible for return:

  • Opened or used beard oils, grooming products, or candles (for health and hygiene reasons)
  • Items marked as Final Sale or part of a limited-edition drop
  • Downloadable or digital products
  • Gift cards
  • Items damaged due to misuse or improper care

How to Start a Return

To initiate a return, email us at support@thatsnostalgic.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • A photo of the item if it arrived damaged

We will respond within 2 business days with instructions. Please do not send items back without first receiving a return authorization from us.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the credit.

If your refund is declined (e.g. the item shows signs of use), we will notify you and return the item to you at your expense.

Exchanges

We currently do not offer direct exchanges. If you need a different size, scent, or item, please return the original and place a new order once your return is approved.

Damaged or Wrong Items

If you received an item that is damaged, defective, or not what you ordered, please email us within 7 days of delivery with photos and your order number. We will send a replacement or issue a full refund at no cost to you.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.). We recommend using a trackable shipping method. That’s Nostalgic LLC is not responsible for returns lost in transit.

Contact Us

Email: thatsnostalgicllc@gmail.com
Instagram: @the_nostalgia_files